Frequently Asked Questions
Everything you need to know about shopping with Oclean Polska
What are the shipping costs and delivery times within Poland?
We offer standard shipping via InPost and DPD. Delivery typically takes 2-3 business days. Shipping is free for all orders over 300 PLN.
What is your return policy for fashion items?
You can return any unused and tagged items within 30 days of receipt. Please ensure the products are in their original packaging to qualify for a full refund.
How do I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in centimeters. We recommend measuring a similar garment you own to ensure the best fit.
What payment methods do you accept?
We accept various secure payment options including BLIK, PayU, credit/debit cards (Visa/Mastercard), and traditional bank transfers.
Are the materials used in your clothing sustainable?
Oclean Polska is committed to quality. Many of our collections feature organic cotton and recycled polyester. Check the 'Material & Care' section on specific product pages for details.
Can I exchange an item for a different color or size?
Yes, we offer exchanges. Please contact our customer support team within 14 days of delivery to reserve your new item and receive instructions for the exchange process.